FAQs

How long will it take for my order to ship, and when will I receive it?
Depending on the product and supplier, most orders ship within 1-2 business days, though some may ship the same day. Delivery typically takes 4-7 days. If shipping takes longer, this will be clearly stated on the product page. At Ageless Collective, we are committed to providing the fastest processing and shipping times in the industry, along with exceptional customer service.

Which payment methods do you accept?
We accept all major payment methods, including:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• Apple Pay
• Google Pay

What is your return policy?
We offer a 30-Day Money-Back Guarantee on all items. For full details, please review our 30-Day Return Policy at the bottom of our website.

What is your cancellation policy?
Orders can be canceled for a 100% refund before they ship. If you need to cancel, please contact us immediately at support@agelesscollective.com. Once the order has shipped, it falls under our 30-Day Return Policy.

What if my product is damaged?
If your product arrives damaged, inspect the packaging immediately. Note any damage on the delivery receipt, even if it’s just the box. If you suspect damage but cannot inspect the package during delivery, write "suspect damage" on the receipt. Please send photos of any damage to support@agelesscollective.com, and we will process a replacement or compensation promptly.

How do I place an order?
To place an order online:

1. Select your desired product and click “Add To Cart.”
2. Complete the checkout process by entering your shipping and billing details.

To order by phone, contact us at ((877) 881-3230). You’ll receive immediate confirmation, and we’ll begin processing your order right away.

How do I know when my order will ship?
After placing an order, you’ll receive a confirmation email with payment and shipping details. Once your order ships, we’ll send another email with a tracking number. If an item is out of stock, we’ll notify you via email or phone within one business day.

Will I receive an order confirmation via email?
Yes, a confirmation email will be sent to the address provided during checkout. We recommend saving or printing the email for your records. Please ensure your email address is entered correctly to avoid missing important updates.

Do you charge sales tax?
Sales tax is only applied to orders shipping within Michigan. If your shipping address is outside Michigan, you won’t be charged sales tax—saving you money compared to other retailers.

Can I change my order?
You can make changes to your order before it ships by contacting us at support@agelesscollective.com. Any price differences will either be credited to your card or invoiced separately. For immediate assistance, email us or call (877) 881-3230.

If you have further questions, feel free to reach out to us—we’re here to help!